Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request a quote, ask about our cleaning or restoration services, or otherwise interact with our website.

Depending on how you interact with our website, the information we may collect includes:

• Your name
• Phone number
• Email address
• Details contained in your message or inquiry
• Information about your home, business, building, or cleaning project
• Information about the type of cleaning, restoration, or treatment you are interested in
• Information about stains, odours, smoke or nicotine residue, water damage, or other cleaning concerns
• Information relevant to commercial, multi-unit, crisis, or restoration projects
• Other information you voluntarily provide through website forms or communications

Our contact page provides a contact form requesting your full name, phone number, and email address. The form is used to allow customers to contact A1 Spar-Klean regarding cleaning inquiries and consultations.

You are not required to provide personal information simply to browse most areas of our website. However, certain information is necessary if you wish to contact us, request a quote, or arrange a consultation.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through your browser, device, and technologies used to operate and analyse the website.

This information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Referring website or webpage
• General website usage information
• Technical information associated with your visit

This information is generally used to help us understand how visitors use the website, maintain website functionality, improve performance, and identify potential technical or security issues.

Our website uses Google Tag Manager, which may be used to manage analytics, tracking, and other website technologies.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and support analytics and other website services.

Cookies are small files that may be stored on your device when you visit a website. They can allow a website or third-party service to recognize your browser and collect information about how the website is being used.

Depending on the technologies implemented on our website, cookies may be used for purposes such as:

• Website functionality
• Analytics and website traffic measurement
• Understanding visitor behaviour
• Improving website performance
• Remembering certain preferences
• Supporting third-party website services

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of portions of the website.

How We Use Personal Information

We may collect, use, and maintain personal information for purposes reasonably connected to our business and your interaction with our website, including to:

• Respond to questions, comments, and inquiries
• Respond to quote and consultation requests
• Understand your cleaning, restoration, or property maintenance needs
• Provide information about our services
• Prepare or discuss requested cleaning or restoration services
• Schedule consultations or services
• Communicate with customers about requested services
• Provide customer service
• Improve our website and online services
• Understand how visitors use our website
• Monitor and maintain website security
• Prevent misuse or unauthorized activity
• Meet applicable legal, regulatory, accounting, or administrative requirements
• Carry out other purposes communicated to you at the time information is collected

Because A1 Spar-Klean provides specialized cleaning and restoration services, information submitted through the website may relate to specific conditions within a home, rental property, commercial building, or other space. This information is used to understand the customer’s needs and determine how A1 Spar-Klean may be able to assist.

Quote and Contact Requests

When you submit a contact or quote request, we use the information you provide to understand your needs and respond to your inquiry.

A1 Spar-Klean offers free cleaning service consultations and quotes. Depending on the nature of your inquiry, you may voluntarily provide information about the property, the condition of the space, the type of cleaning required, or other circumstances relevant to the requested service.

We may retain information from inquiries for reasonable business purposes, including following up with customers, maintaining records of communications, preparing quotes, providing requested services, and responding to future questions.

Please avoid submitting information through a general website form that you do not want us to receive or that is not reasonably necessary to respond to your request.

Information Related to Air Quality, Mould, and Restoration Services

Some A1 Spar-Klean services involve air quality testing, mould air quality testing, odour treatment, smoke and nicotine residue removal, crisis cleaning, and restoration following situations such as fire or water damage.

If you voluntarily provide information about these circumstances through the website, we may use that information to understand your inquiry, determine whether our services may be appropriate, and communicate with you about the requested service.

Information relating to a property or environmental condition will be treated as personal information where it can reasonably be associated with an identifiable individual.

Consent

Where appropriate, we will obtain consent before collecting, using, or disclosing personal information.

By voluntarily submitting personal information through our website, you consent to our collection, use, and disclosure of that information for purposes reasonably connected to your request, such as responding to an inquiry, preparing a quote, arranging a consultation, or providing requested services.

You may withdraw your consent to certain uses of your personal information by contacting us. However, withdrawing consent may not be possible where continued collection, use, or disclosure is permitted or required by law or where the information is necessary to complete a transaction or provide a service you have requested.

Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose personal information where reasonably necessary to operate our business, operate our website, respond to inquiries, provide requested services, or perform functions on our behalf.

This may include sharing information with service providers that assist with:

• Website hosting and maintenance
• Website analytics
• Website functionality
• Information technology and security
• Electronic communications
• Other services necessary to operate our website and business

We may also disclose personal information where permitted or required by law, including when necessary to comply with legal obligations, respond to lawful requests, protect our rights or property, or protect the safety of individuals.

Third-Party Services and Websites

Our website may contain links to or integrations with third-party websites, services, analytics providers, social media platforms, or other external services.

These third-party services may have their own privacy policies and practices. Once you leave our website or interact directly with a third-party service, the privacy policy of that third party may apply.

We encourage you to review the privacy policies of third-party websites and services before providing them with personal information.

A1 Spar-Klean is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

Google Tag Manager and Analytics

Our website uses Google Tag Manager to manage certain website technologies.

Google Tag Manager is a tool used to deploy and manage website tags, which may include analytics and other tracking technologies. Depending on the services and tags implemented on the website, third-party providers may collect technical information about website visits and interactions.

The collection and use of information by third-party providers is governed by their respective privacy policies and terms.

Protection of Personal Information

We take reasonable administrative, technical, and physical safeguards to protect personal information in our possession or control against unauthorized access, collection, use, disclosure, copying, loss, modification, or destruction.

The safeguards used may vary depending on the sensitivity and nature of the information.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information submitted through the internet or stored electronically.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or for other legitimate business purposes.

Information may be retained for purposes such as:

• Responding to customer inquiries
• Following up on quote or consultation requests
• Providing cleaning or restoration services
• Maintaining customer and business records
• Maintaining records of communications
• Resolving disputes
• Meeting accounting or legal requirements
• Maintaining website and business records

When personal information is no longer required, we may securely delete, destroy, anonymize, or otherwise dispose of it in accordance with our business practices and applicable requirements.

Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you or to request correction of information that you believe is inaccurate or incomplete.

Depending on the nature of the request, we may need sufficient information to verify your identity and locate the relevant records.

We will respond to reasonable requests in accordance with applicable privacy requirements.

Privacy Questions and Complaints

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your information has been handled, please contact A1 Spar-Klean using the information below.

We will make reasonable efforts to review and respond to privacy-related questions and concerns.

If you are not satisfied with our response, you may have the right to contact the applicable privacy oversight authority in Saskatchewan or Canada, depending on the circumstances.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology, or applicable privacy requirements.

When changes are made, the revised Privacy Policy will be posted on our website and the effective date will be updated.

We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect personal information.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:
A1 Spar-Klean
Phone: 306-533-1220Email: moc.liamg%409991ytsirhcLocation: Regina, Saskatchewan, Canada
A1 Spar-Klean serves Regina, Assiniboia, and communities throughout Southern Saskatchewan.